Returns and exchange

Products can be returned at any store within 30 days from the date of purchase. Return of goods purchased on Wildberries is carried out in accordance with the Wildberries return policy.

Important: the store in the «Galleria» Shopping Center in St. Petersburg does not accept returns of goods purchased in other stores. Products purchased in this store cannot be returned in any other store.

It is necessary to provide a receipt and a passport upon return. All product labels should be in their proper places.

The refund is carried out in the same way the payment was made.

Swimwear, underwear, pajamas, accessories, perfumes and cosmetics, as well as personal products are not subject to exchange or return.

Exchange of goods in stores is possible only through returns. You can return an unsuitable item and then purchase a new one. For more information on returns, see the Returns section.

Faulty goods can be returned at any store. In case of an additional examination, the refund is carried out after the defect is confirmed.

The store in the «Galleria» Shopping Center in St. Petersburg does not accept returns of goods purchased in other stores. Products purchased there cannot be returned in any other store.

If there is a dispute about the origin of the defective goods, a refund will be made after confirmation of the fact of defect.